Help Center

We do our best to process purchases within 1-2 business days. Please note that orders placed during the holiday season and sale periods may take a bit longer. All orders are being shipped with free international shipping provided by DHL Express. Once you've received your shipping confirmation you can count 24-48h until you receive your order. 

All orders are fully traceable through the tracking information provided in your shipping confirmation email.

All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery. Unfortunately, we're unable to deliver to PO Box addresses.

Please note that shipping outside of the European Union may incur additional fees or costs associated with import or custom fees. Each country has different rules for import and custom fees so we advise you to check the rules of your country with regards to any additional costs you might be asked to pay.

We ship worldwide. For any specific enquiries, please email contact@acte-nation.com and we will follow up with you shortly.

We currently accept all major credit and debit cards as well as Paypal.

Yes.

We consider the information you choose to share with us personal and confidential. All information provided by you will be treated securely and in accordance with the Data Protection Act 1998.

For further information, please check our Privacy Policy.

Yes, shopping with Actë Nation online is completely safe and secure. We use SSL encryption certificate that ensures the information sent between your computer and our server is kept private. This means your credit card number is scrambled during the transaction process and, unlike in a traditional store, no human ever comes into contact with your credit card number during the approval process.

We went to great lengths to carefully select our manufacturer. All of our products are made by craftsmen in Spain, at a family-run workshop that we’ve spent considerable time getting to know and love. Quality is of utmost importance to us, which is why we have chosen to partner with a workshop and suppliers that work with many other well-known designer brands.

We sell our products exclusively online - they currently aren't available at any in-person locations. However, if you have any suggestions for pop-up stores simply reach out to us at contact@acte-nation.com.

Store leather away from humidity and direct sunlight to prevent the colour fading and you may want to feed the leather from time to time with a little clear leather wax or leather conditioner.

Leather is a natural material so you may find the surface shows some minor variations in colour or even the occasional small imperfection.

Take immediate action if the leather gets wet. Blot with a soft, absorbent cloth and leave to dry naturally, in a cool dark place (not humid). Please be aware that force drying will damage the product.

When the leather is dry apply a neutral leather cream to restore it back to original its condition.