We do our best to process purchases within 1-2 business days. Please note that orders placed during the holiday season and sale periods may take a bit longer. We pay for shipping on all orders.
Orders that ship with UPS Standard: Once you've received your shipping confirmation you can count 2-5 business days until you receive your order.
Orders that ship with DHL Express: Once you've received your shipping confirmation you can count 1-2 business days until you receive your order. If your parcel ships outside of the EU, custom procedures may prolong shipping time.
All orders are fully traceable through the tracking information provided in your shipping confirmation email.
All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery. Unfortunately, we're unable to deliver to PO Box addresses.
Please note that shipping outside of the European Union may incur additional fees or costs associated with import or custom fees. Each country has different rules for import and custom fees so we advise you to check the rules of your country with regards to any additional costs you might be asked to pay.
For additional information check our Shipping & Returns page.
Have questions? Please email us at contact@acte-nation.com.