Help Center

Did you have your eye on something? Thanks to Klarna we're able to make the Actë Nation item you love more accessible to you than ever. 

Klarna lets you shop now and pay later - giving you up to 21 days to pay once your order has been dispatched. Or split the cost of your purchase into monthly payments.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

Eligible countries

Various Klarna payment methods are available to Actë Nation customers who have a billing address in one of the listed countries:

Austria: customers can choose between "Pay Later in 14 days" or "Pay in monthly instalments"

Belgium: customers can choose "Pay Later in 21 days"

Finland: customers can choose between "Pay Later in 14 days" or "Pay in monthly instalments"

France: customers can choose "Pay in 3 monthly instalments"

Germany: customers can choose between "Pay Later in 14 days" or "Pay in monthly instalments"

Italy: customers can choose "Pay in 3 monthly instalments"

Netherlands: customers can choose "Pay Later in 14 days"

Spain: customers can choose "Pay in 3 monthly instalments"

Who can pay with Klarna?

If it is the first time you're using Klarna, you will need to provide your personal details to open a Klarna Account. When you pay with Klarna on Actë Nation's website, Klarna will prompt you automatically to open an account.

Payment information is processed securely by Klarna. No payment information is transferred to or held by Actë Nation. All transactions take place via connections secured with the latest industry standard security protocols.

Yes, Klarna will send you an email with a link and further details on how to pay via your account on the Klarna website or app.

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com.

Log in to the customer portal at Klarna.com to review your purchases and settle your payment(s). If you need further assistance, you can contact Klarna’s Customer Service team. There is also Klarna app which makes managing your account super easy.

We do our best to process purchases within 1-2 business days. Please note that orders placed during the holiday season and sale periods may take a bit longer. We pay for shipping on all orders. 

Orders that ship with UPS Standard: Once you've received your shipping confirmation you can count 2-5 business days until you receive your order.

Orders that ship  with DHL Express: Once you've received your shipping confirmation you can count 1-2 business days until you receive your order. If your parcel ships outside of the EU, custom procedures may prolong shipping time. 

All orders are fully traceable through the tracking information provided in your shipping confirmation email.

All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery. Unfortunately, we're unable to deliver to PO Box addresses.

Please note that shipping outside of the European Union may incur additional fees or costs associated with import or custom fees. Each country has different rules for import and custom fees so we advise you to check the rules of your country with regards to any additional costs you might be asked to pay.

For additional information check our Shipping & Returns page.

Have questions? Please email us at contact@acte-nation.com.

We ship worldwide from Spain. 

Exceptions:

Russia - If you intend to order to a shipping address in Russia, please reach out to us at contact@acte-nation.com BEFORE placing your order.

United Kingdom - Post-Brexit shipments to the UK may encounter delays.

For additional information check our Shipping & Returns page.

Have questions? Please email us at contact@acte-nation.com.

All orders benefit from free international trackable shipping.

Orders within Europe: we ship your parcel with UPS Standard for free.

Orders outside of Europe: we ship your parcel with DHL Express for free.

For additional information check our Shipping & Returns page.

Have questions? Please email us at contact@acte-nation.com.

Prices shown on the website are in Euros (EUR) and are inclusive of VAT at the appropriate rate. Prices do not include delivery costs.

All prices and offers remain valid as advertised from time to time. The Euro price of a product displayed on the website at the time the order is accepted will be honoured, except in cases of obvious error.

We currently accept all major credit and debit cards as well as Paypal and Klarna.

Yes.

We consider the information you choose to share with us personal and confidential. All information provided by you will be treated securely and in accordance with the Data Protection Act 1998.

For further information, please check our Privacy Policy.

Yes, shopping with Actë Nation online is completely safe and secure. We use SSL encryption certificate that ensures the information sent between your computer and our server is kept private. This means your credit card number is scrambled during the transaction process and, unlike in a traditional store, no human ever comes into contact with your credit card number during the approval process.

We offer pre-orders as a way to reserve a bag or new styles in advance of our upcoming product delivery, with the understanding that it will ship at a later date than when you purchase. The estimated shipping date will be indicated on the product description page. Payment is due at the time of purchase, and you will receive a shipping notification once the order is on its way to you, so that you may track the delivery.

Pre-order products are susceptible to unforeseen processing delays, so we unfortunately cannot guarantee dates for these items. Orders are processed pending item availability and credit card verification. You’ll get an email from our customer service team if there are any issues with your order.

If your order includes both in-stock and pre-order items, or you purchase more than one pre-order item with different expected shipping dates, items will be dispatched as they become available. 

If you change your mind, you have 14 days to cancel your pre-order and receive a full refund.

If you wish to cancel your pre-order after 14 days of ordering, you'll be eligible for a store credit.

We went to great lengths to carefully select our manufacturer. All of our products are made by craftsmen in Spain, at a family- and female-run workshop that we’ve spent considerable time getting to know and love. Quality is of utmost importance to us, which is why we have chosen to partner with a workshop and suppliers that work with many other well-known designer brands.

We sell our products exclusively online - they currently aren't available at any in-person locations. However, if you have any suggestions for pop-up stores simply reach out to us at contact@acte-nation.com.

Store leather away from humidity and direct sunlight to prevent the colour fading and you may want to feed the leather from time to time with a little clear leather wax or leather conditioner.

Leather is a natural material so you may find the surface shows some minor variations in colour or even the occasional small imperfection.

Take immediate action if the leather gets wet. Blot with a soft, absorbent cloth and leave to dry naturally, in a cool dark place (not humid). Please be aware that force drying will damage the product.

When the leather is dry apply a neutral leather cream to restore it back to original its condition.