Shipping & Returns

SHIPPING

We ship worldwide from Spain (Europe) with a trackable service. Please note that we do not ship to PO boxes or Russia.

EU - FREE SHIPPING on all orders: We offer free standard shipping (3-5 shipping days) to all European countries. Express delivery (1-2 shipping days) is available against a fee.

INTERNATIONAL - FREE SHIPPING on orders over 220USD/280CAD/1400RMB/300AUD: To all non-European countries, we offer free express delivery (1-2 shipping days) on orders over 220€. For orders below 220€, we offer express delivery (1-2 shipping days) against a fee.

RUSSIA: We don't ship to Russia. 

Order Processing: All orders will be packed and ready to ship within 1-2 business days of order placement. Business days are Mondays through Fridays, excluding holidays.

UPS Standard: Shipping duration is 3-5 business days, from the moment your parcel has left our warehouse to the moment it has reached its destination. All orders are fully traceable through the tracking information provided in your shipping confirmation email.

DHL Express: Shipping duration is 24-48 hours on business days, from the moment your parcel has left our warehouse to the moment it has reached its destination. All orders are fully traceable through the tracking information provided in your shipping confirmation email. International orders are subject to customs clearance, which may cause delays beyond the provided delivery estimates.

Duties & Taxes: Shipping outside of the European Union may incur additional fees or costs associated with import or customs fees. Each country has different rules for import and custom fees so we advise to check which apply to your country. Packages may need to be opened going through customs. Please note that Actë Nation is not responsible for the packaging if this occurs.

Split Shipping: Orders containing pre-ordered items will be shipped when all items are available for shipment. 

 

RETURNS

European returns: Actë Nation accepts returns of unworn and unused items within 30 days of receipt. Your item must be in the same condition that you received it in and in its original packaging.

We are not able to refund items that:
- have obvious signs of use.
- are not in their original condition, that are damaged or have missing parts for reasons not due to our error.

International returns: We currently don't accept returns from countries outside of the European Union.

Free returns? As a smaller, independent business we don't offer prepaid return labels. We advise you to use your own traceable shipping method at your expense. 

How to make a return: Just email your return request to contact@acte-nation.com and please include your order number.

Return processing: Once items are received you are entitled to receive a refund. The refund will be applied to your original payment method.

Note: All returned items will be put in quarantine for 72 hours after arrival at our facilities to follow Covid-19 safety guidelines and will thus take longer than usual to be processed. After arrival at our facilities, please allow up to 6 working days for your return to be processed. Thank you for your patience and understanding.

Sale items: Discounted items (incl. orders with promo codes) can be refunded.

Lost returns: If you choose to use your own shipping method to send your return back, Actë Nation is not responsible for lost packages. We recommend using a traceable shipping method to help prevent this. Actë Nation is not responsible for recovering the return. For all other lost returns, please email us at contact@acte-nation.com

Exchanges: Please email us at contact@acte-nation.com if you wish to exchange your product. You will then follow the return process (stated above) for the unwanted product/colour and we will create a new order for the desired product/colour. 

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